Document Details

Document Type : Article In Journal 
Document Title :
The impact of quality management system ISO 9000 on customer satisfaction (pilgrims) organizations, Saudi Arabia The Raft
تأثير نظام ادارة الجودة الايزو 9000 على رضا عملاء (حجاج) مؤسسات الطوافة بالمملكة العربية السعوديه
 
Subject : The impact of quality management system ISO 9000 on customer satisfaction (pilgrims) organizations, Saudi Arabia The Raft 
Document Language : Arabic 
Abstract : Made many Alrkat unremitting efforts to achieve a reasonable degree of organization and thus improve the quality of what it presents products and services through the application of ISO 9000 and is the application of ISO administrative decision that requires a broad activity of the company and its strategy and its staff and, above all, customers in the eye account focuses theoretical side of the search on the literature search either the scientific side has conducted through questionnaires prepared raised Sa questions about the impact of the ISO 9000 on customer satisfaction and in which institutions raft certified to ISO 9000 for Quality and confirmed the results of research show that the specification of quality ISO 9000 has had a positive impact Aphasia Arba customers in terms of meeting their needs and demands, while not a direct impact on the recovery of the business of the organization and the search source is useful 'for the very managers and researchers in the field of quality systems and customer satisfaction to elicit solutions and information from it and touched Search urgency to manage customer relationships as a system of institutions to be followed to monitor and meet the needs of the client when making a transaction 
ISSN : 1319-0997 
Journal Name : Economics and Administration Journal 
Volume : 2 
Issue Number : 1 
Publishing Year : 1430 AH
2009 AD 
Article Type : Article 
Added Date : Wednesday, April 14, 2010 

Researchers

Researcher Name (Arabic)Researcher Name (English)Researcher TypeDr GradeEmail
خالد حسينhussain, khalid ResearcherDoctorate 

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